2026
Library deepened across Services, Competitive, and Help Desk. The Brand OS foundation is set.
Three reference documents stepped from v1.0 to v1.1 with full client sign-off. The Help Desk activated from placeholder to a working four-FAQ system. The strategic backbone is now substantive enough to underwrite the next phase — operationalising the brand into team workflows and parent-facing surfaces.
Highlights from this month- Services Services & Offers v1.1 — full 2026 pricing across all five curricula.Remedial CAPS and Special Needs CAPS now distinct offerings. Charles signed off.
- Competitive Competitive Landscape v1.1 — 9-provider matrix.Koa, Wingu, and Teneo positioning corrected. UCT Online High School and Brainline added.
- Help Desk Help Desk activated with four foundational FAQs.Parent · Curriculum · Enrolment · Special Needs. v1.0 across the spectrum of inbound questions.
- Workflow Publishing Workflow v1.1 — RACI, escalation, non-negotiables.Team Roles Reference added. Tightened ownership across content cycle.
- Index Open Items table added to the master index.Seven items currently waiting on Charles or Dee — visible across the engagement.